Payment
At wunderwerk, Rheinstoff E-Commerce GmbH, you can pay by invoice, direct debit, credit card, PayPal, instant transfer, or prepayment. For this purpose, we offer you the most advanced and secure technologies. wunderwerk does not charge any additional fees for payment methods, regardless of whether you pay by invoice, credit card, PayPal, Giropay, instant transfer, or prepayment. You only pay the value of the goods plus any shipping costs that may apply. We offer free shipping within Germany for orders over EUR 100. Information about shipping costs can be found here.
Payment by invoice, direct debit, credit card or PayPal with PayPal Plus:
With PayPal Plus, we offer you the most popular payment methods: direct debit (SEPA-compliant), credit card, and invoice or the classic PayPal payment. You do not need a PayPal account to pay by direct debit or credit card. You can open one, but you do not have to. It is not a requirement for these three payment methods.
In order to meet as many customer requirements as possible, we offer invoice and credit card payment options from alternative providers. We also process invoice payments via Klarna, with whom we have been working successfully for several years. This gives you, the customer, an alternative if you wish to pay by invoice. Klarna also offers the option of paying in installments:
Payment on account and financing with Klarna:
Through our partner Klarna, we offer you the option of purchasing on account. You will receive an invoice that is due for payment within 14 days of the invoice date without deduction. This invoice will be sent to you by email on the day the goods are dispatched. If you select this payment method, our partner Klarna will carry out an online credit check and, if the result is positive, we will deliver the goods on account. Alternatively, we will suggest other payment options.
Please note: When paying with Klarna, you never have to provide your account details, and you only pay once you have received the goods. The invoice will be sent to you by email on the day the goods are dispatched. With the Klarna invoice and Klarna installment purchase payment methods, delivery is only possible to private customers with a delivery address that does not differ from their billing address! Further information on credit checks and data protection can be found here: https://online.klarna.com/villkor_de.yaws?eid=35234&charge=0
The wunderwerk online shop does not charge a service fee for purchases made on account with Klarna. Further information and Klarna's complete terms and conditions for purchases on account can be found here: https://online.klarna.com/villkor_de.yaws?eid=35234&charge=0
Credit card payment:
We work with MasterCard and VISA. Payment is processed via your credit card. When paying by credit card, the amount will be pre-authorized (reserved) on your card at the time you place your order. The actual charge to your credit card will only occur once the goods have left our warehouse. In the event of a return, we will credit the amount back to your credit card account as soon as possible, once your return has been processed and inspected at our logistics center. Additional security for credit card payments -Verified by VISA and MasterCard Secure- enables particularly safe processing of online credit card transactions through special encryption methods. If you are registered with Verified by VISA or MasterCard Secure, you will automatically be redirected to your credit card issuer’s page and greeted personally. There you will be asked to confirm the payment amount with your personal PIN. If you are not yet registered for these procedures, you will also be directed to your bank’s page. In that case, you will only need to complete a one-time registration with your credit card issuer for all future purchases. On your bank’s pages, you will be asked to verify your identity using the security questions set by your bank. You can then choose a PIN and a personal greeting text, which will appear during future purchases. The further process is the same as for registered customers.
Payment via Giropay:
If you have selected Giropay as your payment method, you will be securely directed to the online banking of your bank after entering your bank code. There, you log in as usual with your account number and PIN on your bank’s pages. The system will automatically display a transfer containing all the details of the purchase: invoice amount, payment reference, and the bank details of E-Commerce GmbH. By entering a TAN, you authorize the transfer. In the final step of the Giropay transfer, you will receive confirmation of the successful payment, which you can print out. At the same time, wunderwerk receives a payment guarantee from the bank or savings bank and can dispatch the goods immediately. The only requirement for paying with Giropay is a checking account with online banking access at a participating financial institution. Please note that not all banks participate in this process. In addition to Postbank, almost all Sparkassen and Volksbanken Raiffeisenbanken, as well as numerous PSD banks, GLS Gemeinschaftsbank and other private banks offer Giropay, including Deutsche Kreditbank (DKB), MLP-Bank, Cronbank, Merkur Bank, Bankhaus Ellwanger & Geiger, Bank Schilling & Co, Bankhaus Bauer, and cvw Privatbank AG. For more information on paying with Giropay, visit www.giropay.de or contact your bank.
Payment via instant bank transfer:
INSTANT transfer – It couldn’t be easier.
Pay for your online shopping just as you usually do — using your online banking details and maximum security via PIN and TAN. Thanks to real-time transaction confirmation to the shop, your ordered goods can be shipped immediately. SOFORT Bank Transfer is a “TÜV Saarland certified payment system” and has “TÜV Saarland certified data protection.”
Payment in advance:
After completing your order, you will receive a confirmation email with our bank details. At this point, your order is stored in the system and the items you have ordered are already being prepared for shipment. On the day your payment is received in our account, we can ship your package immediately. Please note that we can only reserve pre-ordered goods for 8 days. After 8 days without payment, the order will be deleted and the goods released.
Return credit:
On the day we receive your return, we will inspect the goods and issue a credit note. We will send this to you by email. At the same time, the credit amount will be automatically transferred to you. This will be done using the same method you used to pay us, i.e. via your credit card, PayPal, or bank transfer. For bank transfers, we also need your account details, which you are welcome to send directly to onlineshop@wunderwerk.com. If you pay by invoice via Klarna, you can offset the credit note directly against the invoice you receive and only transfer the difference.
